SMS Consent and Communication Policy

1. How Users Opt In

ERP Municipal is used by authorized internal users and employees. Users may opt in to receive SMS notifications by logging into their ERP Municipal account, navigating to their profile settings, entering their mobile phone number, and explicitly granting consent to receive SMS notifications.

The SMS consent checkbox is not pre-selected. Users do not receive SMS messages unless they actively choose to opt in and save their phone number and consent preference.

2. Consent Checkbox Language

When enabling SMS notifications from their profile settings, users are presented with a consent checkbox similar to the following:

Users are also informed that message frequency may vary, message and data rates may apply, and that they can reply STOP to opt out or HELP for assistance.

3. Types of SMS Messages Sent

Internal users who opt in may receive SMS messages related to:

• One-time verification codes
• Internal alerts
• Task or workflow reminders
• Account-related notifications
• System status or operational updates

These SMS messages are strictly transactional and operational in nature. No marketing or promotional messages are sent.

4. Message Frequency

Message frequency varies based on the user's activity, assigned tasks, platform events, and account security requirements.

5. Message and Data Rates

Message and data rates may apply depending on the user's mobile carrier and service plan.

6. Opt-Out and Help

Users may opt out of SMS notifications at any time by replying STOP to any SMS message received.

Users may reply HELP for assistance.

7. Links Included in Messages

Some SMS messages may include links directing users to official ERP Municipal pages so they can securely review account activity, internal notifications, or system-related updates.

All links included in SMS messages point only to official domains associated with ERP Municipal.

8. Related Policies

Privacy Policy: https://erpmunicipal.pro/privacy-policy.php

Terms and Conditions: https://erpmunicipal.pro/terms.php

9. Consent Flow Documentation

This public page is provided to document the SMS consent flow used by ERP Municipal for internal users. Consent is collected directly from the user within their authenticated profile settings before SMS notifications are enabled.

Below is a screenshot of the profile settings form where users enter their mobile phone number and explicitly provide SMS consent by selecting the checkbox before saving.

The checkbox is not pre-selected and must be actively selected by the user in order to enable SMS notifications.